Who needs structure around customer billing? Nothing is broken.....yet.
Building a groundbreaking product? That's great! But have you considered how customers will pay and how your company will invoice them? Ignoring these details can turn your business operations into a chaotic game of monopoly. In my experience, I’ve seen visionary founders create extraordinary products, only to have their operational efficiency crumble once they start selling. It's like navigating the busy streets of New Delhi—things may seem to be moving fine, but near-collisions are inevitable, and newcomers struggle to adjust. Many software products begin as a blend of ideas, code, and marketing pitches. Early-stage models might include basic billing functions or connect to third-party processors. However, they often lack the advanced financial functionalities needed for scaling, such as advanced billing, forecasting, refunds, payment disputes, and collections. This setup might work initially, but as the company grows, these makeshift billing solutions quickly fall apart. Com...